Refund policy

Last updated: 14 October 2025
Status: Proposed baseline — pending business confirmation.

Applicability

This policy applies to paid technical assessments, advisory sessions, and scoped implementation engagements agreed in writing after you contact us. Marketing content on this site is not itself a paid transaction.

Direct marketing cooling-off (CPA)

If you concluded an agreement through direct marketing (for example, after responding to an advertisement), you may cancel within five (5) business days of concluding the transaction, subject to the Consumer Protection Act and regulations. Service delivery that you expressly requested during that window may reduce refundable amounts.

Standard refunds

• Before work starts: Fees for an engagement that has not commenced may be refunded in full if you cancel in writing at least two business days before the scheduled start.
• After work starts: Fees are non-refundable for time already spent. Milestone payments are non-refundable once the milestone described in your statement of work has begun.
• Deposits: Deposits hold scheduling capacity; they are refundable only if we cancel or if you cancel before work starts as above.

How to request a refund

Email info@vector-quartz.digital or call 012 000 0104 with your name, invoice reference, and reason. We respond within five business days.

Processing

Approved refunds are returned to the original payment method where possible within fourteen business days.

Disputes

If you believe a charge is incorrect, contact us first. Consumers may refer disputes to the National Consumer Commission or other remedies available under South African law.